FAQ for EZGo

  1. How do I find my Pocket PC owner name?
  2. What kind of file formats are supported for "Talking Album" function?
  3. I purchased EZGo already, but I never got a registration code. What can I do?
  4. The registration code that I got didn't work. What can I do?
  5. How do I update currency database file?

1. How do I find my Pocket PC owner name?
A: To get your owner name, please select "Settings>Owner Information" on the "Start" menu. Please see example below:
(the owner name is case sentsitive for us to generate your registration code)

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2. What kind of file formats are supported for "Talking Album" function?
A: EZGo can read .jpg, .gif, .bmp, .2bp, and .xbm files for photo file, and .wav file for sound file.

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3. I purchased EZGo already, but I never got a registration code. What can I do?
A: Please email us at support@isimus.com as soon as possible. We'll give you a registration code.

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4. The registration code that I got didn't work. What can I do?
A: Please make sure what your owner name is and email it to us at support@isimus.com. We will give you another code.

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5. How do I update currency database file?
A: There are two ways you can do. If you are a registered user and your pocket pc can connect to the Internet. You can update the file from your pocket pc directly. Please goto "Currency Settings" dialog and tap "download" button to download the currency database file. Otherwise, please follow the steps below:
  1. Download the latest currency database file (EZGoCurrency.dat) from our web site
  2. Make sure your Pocket PC is connected to your PC through ActiveSync
  3. Copy the currency database file into your Pocket PC "\Program Files\ISI\EZGo" directory (or the directory that EZGo installed)
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